eae77 Privacy Policy

This Privacy Policy ("Policy") describes how eae77 ("we", "us", "the Platform") collects, uses, stores, and protects personal data relating to individuals who register accounts, access, or otherwise interact with eae77. This Policy applies to all players and visitors of eae77, regardless of the device or method used to access the platform. By registering an account or using eae77, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

eae77 is committed to handling your personal data with care, transparency, and in accordance with applicable data protection principles. We collect only the data we genuinely need to operate the platform, fulfil legal obligations, and provide the services Bangladesh players rely on. We do not sell your personal data to third parties, and we do not share it with anyone who does not have a legitimate reason to access it.

eae77 collects personal data across six main categories. Each category is collected for a specific, documented purpose and is limited to what is reasonably necessary for that purpose:

eae77 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with those listed below:

• To create and manage your eae77 account, including verifying your identity, age, and eligibility in accordance with our Terms and Conditions and applicable regulations.
• To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and to maintain accurate financial records for each account.
• To detect and prevent fraud, money laundering, and other prohibited activities, including by monitoring unusual transaction patterns, flagging duplicate accounts, and conducting risk assessments in accordance with our AML obligations.
• To provide customer support, investigate and resolve complaints and disputes, and maintain records of communications for quality assurance and audit purposes.
• To operate responsible gaming controls, including monitoring gaming behaviour for signs of problem gambling, enforcing deposit limits and self-exclusion requests, and sending responsible gaming notifications where required.
• To send promotional and marketing communications, including bonus offers, seasonal promotions tied to BPL, IPL, Eid, or Pohela Boishakh, and platform update notices — but only where you have not opted out of such communications.
• To improve the eae77 platform, including analysing aggregate usage data, identifying technical issues, and testing new features, game categories, and payment integrations relevant to the Bangladesh market.

eae77 does not use personal data for automated decision-making that produces significant legal effects on players without human review. Where an automated process flags an account for review (for example, due to suspected fraud or age verification issues), a human member of the eae77 team reviews the flag before any account action is taken.

eae77 processes personal data only where there is a lawful basis for doing so. The primary legal bases on which eae77 relies are:

1. Contract performance: the processing of identity, financial, and gaming activity data is necessary to perform the contract between eae77 and the player — namely, to operate the player's account, process wagers, and pay out winnings.
2. Legal obligation: the processing of identity, financial transaction, and AML-related data is required to comply with applicable anti-money laundering regulations, age verification obligations, and other legal requirements applicable to eae77's operations.
3. Legitimate interests: device and technical data, gaming behaviour analytics, and fraud detection processing are conducted on the basis of eae77's legitimate interest in operating a secure, fair platform that protects both eae77 and its players from harm.
4. Consent: marketing communications and non-essential cookies are processed on the basis of your consent, which you may withdraw at any time by contacting eae77 support or adjusting your browser settings.

eae77 does not sell personal data. We share personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

1. Payment service providers: bKash, Nagad, Rocket, Upay, and any other payment processor used to facilitate deposits and withdrawals. These providers receive only the transaction data necessary to process payments. They are independent data controllers governed by their own privacy policies.
2. Game providers: studios such as Pragmatic Play, Evolution Gaming, PG Soft, Spribe, and Ezugi receive the minimum account data required to deliver games and record outcomes on eae77. Game providers do not receive financial or identity data beyond what is required to authenticate a game session.
3. Technology and infrastructure providers: companies that provide hosting, data storage, security services, and platform infrastructure to eae77. These providers act as data processors under eae77's instruction and are contractually bound to handle data only as directed by eae77.
4. Regulatory and law enforcement authorities: eae77 will disclose personal data to competent authorities — including financial intelligence units and law enforcement agencies — where required by applicable law, a court order, or a valid regulatory instruction. eae77 will notify affected players of such disclosures where legally permitted to do so.

eae77 does not share personal data with advertisers, data brokers, or marketing networks. We do not share your gaming activity, deposit amounts, or contact details with any party for commercial purposes other than the direct delivery of eae77's own services to you.

eae77 processes deposits and withdrawals via bKash, Nagad, Rocket, and Upay. Because these transactions are processed through each provider's own secure API, eae77 never has access to your mobile wallet PIN, OTP codes, or account password. eae77 receives only a transaction reference number, the amount, and a success or failure status from the payment provider's system.

eae77 stores transaction reference numbers and amounts for the purpose of reconciling accounts, resolving deposit and withdrawal disputes, and meeting financial record-keeping obligations. This data is retained for the period described in Section 6. eae77 does not store full payment card numbers, and no payment card data is processed through the eae77 platform — all card-based payments (where applicable) are handled entirely by the relevant card processor.

If you believe an unauthorised transaction has been made on your eae77 account, contact eae77 support immediately at [email protected]. Do not share your bKash, Nagad, or Rocket PIN with anyone — including anyone claiming to be eae77 support staff. eae77 support will never ask for your mobile wallet credentials.

eae77 uses cookies and similar browser-based storage technologies to operate the platform and improve the player experience. The cookies used by eae77 fall into three categories:

1. Essential cookies: these are strictly necessary to operate eae77. They manage your login session, maintain your account state, and enable core platform functions. Essential cookies cannot be disabled without breaking the platform's functionality. They do not track you across other websites.
2. Preference cookies: these remember your platform settings such as language preference, display settings, and responsible gaming notification preferences. You may disable preference cookies in your browser settings; doing so may affect your platform experience but will not prevent you from accessing eae77.
3. Analytics cookies: these collect aggregated, anonymised data about how players use eae77 — for example, which game categories are most visited, which deposit methods are preferred, and how long sessions last on average. This data is used solely to improve the platform and is never linked back to individual players by name or account number. Analytics cookies require your consent and may be disabled at any time.

You may manage, restrict, or delete cookies at any time using your browser's settings or developer tools. Note that disabling essential cookies will impair or prevent access to eae77. eae77 does not use cross-site tracking cookies or share cookie data with advertising networks.

eae77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply: account and identity data is retained for the duration of the account plus 5 years after account closure to satisfy AML and regulatory record-keeping requirements; financial transaction data is retained for 7 years from the date of each transaction; gaming activity data is retained for 3 years from the date of each session; communications data (support tickets, emails) is retained for 2 years from the date of the most recent communication; device and technical log data is retained for 90 days on a rolling basis.

Upon the expiry of the relevant retention period, eae77 will securely delete or anonymise the personal data in question, unless retention is required by a court order, ongoing legal proceedings, or a regulatory investigation. Anonymised data (data from which all identifying information has been permanently removed) may be retained indefinitely for aggregate analytics purposes.

eae77 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and eae77, encrypted storage of sensitive personal data at rest, access controls that limit eae77 staff access to personal data on a need-to-know basis, regular security audits and vulnerability assessments of platform infrastructure, and automated monitoring systems that detect and respond to suspicious access patterns in real time.

Despite these measures, no data transmission over the internet or electronic storage system is completely secure. eae77 cannot guarantee the absolute security of your personal data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, eae77 will notify affected players as soon as reasonably practicable and will take prompt steps to contain and remediate the breach.

As a player on eae77, you have the following rights in relation to your personal data. To exercise any of these rights, contact eae77 support at [email protected] with the subject line "Data Rights Request". eae77 will respond within 30 days.

eae77 will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive. Where eae77 is unable to fulfil a request in full — for example because legal retention obligations require retention of specific data — eae77 will explain the reason in writing and fulfil the request to the extent legally possible.

eae77 may send you promotional communications about bonuses, new games, seasonal events (including BPL, Eid, and Victory Day promotions), and platform updates. These communications are sent via SMS to your registered Bangladesh mobile number and, where you have provided one, via email. You may opt out of marketing communications at any time by contacting eae77 support at [email protected] with the subject line "Unsubscribe". eae77 will process your opt-out request within 5 business days. Opting out of marketing communications does not affect transactional communications — eae77 will still send you messages about deposits, withdrawals, and account-related matters that are necessary to administer your account.

eae77 does not send unsolicited SMS messages to individuals who have not registered an eae77 account. If you receive an unsolicited message purporting to be from eae77, please report it to [email protected]. eae77 never requests personal data, passwords, or payment credentials via SMS.

eae77 does not knowingly collect personal data from individuals under the age of 21. Our registration process includes date-of-birth verification, and we may request additional documentary evidence of age at any stage of the account lifecycle. If eae77 discovers that personal data has been collected from a person under 21, that data will be deleted promptly and the account will be closed. If you believe that eae77 holds personal data relating to a minor, please contact eae77 support immediately at [email protected].

eae77 strongly encourages parents and guardians in Bangladesh to make use of parental control software and to monitor the devices used by minors in their household. If you share a device with a minor, ensure that your eae77 account is fully logged out and that your login credentials are not stored in the device's browser or password manager in a form accessible to that minor.

eae77 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes — meaning changes that significantly affect how we collect, use, or share your personal data — we will notify you by posting a prominent notice on the eae77 website and, where possible, by direct communication to your registered contact details at least 7 days before the changes take effect.

The date at the top of this Policy indicates when it was last updated. Your continued use of eae77 after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you should stop using eae77 and close your account before the revised Policy takes effect.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way eae77 handles your personal data, please contact eae77 support at [email protected]. Please include "Privacy Policy Enquiry" in the subject line so that your message reaches the right team. eae77 aims to respond to all data-related enquiries within 30 days of receipt.

eae77's support team is available 24 hours a day, 7 days a week via live chat on the eae77 website. For written correspondence, the contact email is [email protected]. Please note that this address is for support and data enquiries only — it must not be used to send legal notices or formal documents on behalf of third parties.